FAQs

Frequently Asked Questions

If your question is not answered here, please send us an email.

Q. I forgot my password.

If you have lost or cannot remember your username, please go here to retrieve your username or reset your password.

Q. I forgot my username.

If you have lost or cannot remember your username, please go here to retrieve your username or reset your password.

Q. Can I use BibleMesh on my mobile device (iPhone, etc.)?

Yes, you can use BibleMesh on phones and tablets including the iPhone and iPad. BibleMesh videos have HTML5 video support for Apple devices.

Q. I am having trouble registering.

Each aspect of the registration page must be filled out correctly in order to successfully register. If there is a problem with a portion, you will be taken back to the beginning, and the problems will be highlighted in red. Potential problems can occur if you choose a username that is already taken or if a field is left blank.

Q. My credit card is not accepted.

The error may have occurred because you entered a debit card. Our system only accepts Visa, MasterCard, and American Express credit cards. If you did use a debit card, please try using a credit card.

An error may have also occurred if your card's bank flagged your transaction. Our bank is located in Bermuda, and some banks will automatically flag an overseas credit card transaction. You can either contact your bank and let them know that your BibleMesh purchase is legitimate, or you can try to use another credit card.

Q. Can I share an account with a family member or a friend?

The BibleMesh learning platform is designed to keep record of all quizzes and tests grades for each individual student. For this reason, every user should purchase and create their own account.

Q. Can I download videos from BibleMesh?

Videos on BibleMesh are designed and built exclusively for our members. They cannot be downloaded, but remember that being a member gives you access 24 hours per day 7 days per week to study at your convenience and return any time to refresh or enjoy.

Q. I am having trouble watching videos on BibleMesh.

All BibleMesh videos are optimized for web viewing and have HTML5 video support for Apple devices. Please make sure you have the latest version of your browser installed, as well as Adobe Flash which can be downloaded at http://get.adobe.com/flashplayer/.

  • Stalling or buffering videos are, unfortunately, among the hardest problems to diagnose. A good rule of thumb is:
    • If both the video and audio stall while you are viewing, you are most likely experiencing issues with your internet connection. If the video stalls but the audio is fine, you are most likely experiencing issues related to your computer's hardware and/or software configuration.
  • Are you watching videos over a wireless connection – try watching over a wired connection.
  • Are you running other bandwidth heavy programs while watching videos on BibleMesh – try closing other programs to improve your CPU speed.
  • Perform Speed Test - The videos on BibleMesh require approximately 1.5 mb/s download speed in order to stream properly. To check your connection, please go to www.speedtest.net and click “Begin Test.” This will tell you whether or not your computer’s Internet connection is fast enough to handle the videos.
  • Perform a Traceroute - If you receive an output with 13 or more hops, the problem is most likely related to how your ISP is routing your computer's requests to BibleMesh. Unfortunately, BibleMesh is unable to fix this problem — you can try contacting your ISP's support desk to request help. If you receive an output with 1-12 hops, the issue is probably not related to your ISP.
Q. I have re-enrolled in a course and my grades are no longer showing under “My Grades” in my account.

Please be assured that your grades are still within our system. Simply email us from our Contact Us page and let us know what course(s) you have re-enrolled in, and we will reinstate your grades within your account.

Q. Is BibleMesh affiliated with any particular Christian denomination or church?

No, BibleMesh is not affiliated with a specific Christian denomination. See our doctrinal statement for more information.

Q. Do you provide college or seminary credit for any of your courses?

Because BibleMesh is not an academic institution, we cannot provide academic credit for any of our courses. But, some of our academic partners do provide credit if you enroll with them as a student. Please Contact Us for more information.

Q. Will you be providing any of your courses in other languages in the future?

Yes, we have plans to provide our biblical theology courses in different languages including – Portuguese, Chinese, Spanish, French, Greek, and Arabic.

Q. Are there group or church discounts?

For specific courses and learning tracks, churches may be able purchase licenses at a discounted rate. Please Contact Us for more information.